Terms & Conditions

Last Updated: February 2026

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1. ABOUT THESE TERMS

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These Terms & Conditions govern your use of services provided by Victoria Kain trading as Strength & Simplicity ("we," "us," "our").

By purchasing or using our services, you agree to be bound by these terms.

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Services offered:

• Strength & Simplicity app-based training membership

• START STRONG foundation programme

• 1:1 in-person personal training

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Business Details: Victoria Kain Fitness Based in Bishop's Stortford, Hertfordshire, United Kingdom

Email: hello@victoriakainfitness.com

 

2. STRENGTH & SIMPLICITY APP / MONTHLY MEMBERSHIP

 

2.1 Free Trial

START STRONG includes a 14-day free trial period. No payment required during the trial period. You can cancel anytime during the trial without charge. If you do not cancel before the trial ends, you will automatically be enrolled in monthly membership at £19.99/month.

 

2.2 Monthly Membership

Monthly membership is billed at £19.99 per month. Billing occurs on the same date each month from your initial purchase. Membership continues until you cancel. You can cancel your membership at any time through your account settings. Cancellation takes effect at the end of your current billing period. You will retain access to programmes until the end of your paid period.

 

2.3 No Refunds

All payments are non-refundable. This includes monthly subscription fees and any promotional offers. Cancelling your membership does not entitle you to a refund for the current billing period. If you experience technical issues preventing access to the service, please contact us and we will work to resolve the issue.

 

2.4 Access to Programmes

You receive access to START STRONG and Strength & Simplicity programmes as part of your membership. Programmes are delivered via the Everfit app platform. You are responsible for maintaining your own app login credentials. Access is for personal use only and may not be shared.

 

2.5 Content and Intellectual Property

All training programmes, videos, guides, and materials are our intellectual property. You may not copy, distribute, share, or reproduce any content. Content is for your personal use only.

 

3. 1:1 IN-PERSON PERSONAL TRAINING

 

3.1 Booking and Payment

Sessions are available on a pay-as-you-go basis. Payment is required at the time of booking. Sessions must be booked in advance. Pricing is confirmed at the time of enquiry.

 

3.2 Cancellation and Rescheduling

24 hours notice is required for all cancellations or rescheduling requests. Notice must be given via phone, text or email.

Late cancellations (less than 24 hours notice) will be charged at the full session rate. No-shows (failure to attend without notice) will be charged at the full session rate.

Rescheduling is subject to availability. Emergency cancellations will be considered on a case-by-case basis. Extended illness or injury will be considered on a case-by-case basis at the trainer's discretion.

 

3.3 App Access for 1:1 Clients

App access may be included as part of your coaching arrangement. Details will be confirmed at the time of booking. Access is for personal use only and may not be shared.

 

3.4 What's Included

1:1 sessions include:

• 1:1 coaching in the private gym studio, 60 minutes per session

• Bespoke strength training programme

• Nutrition and macro guidance

• Progress tracking and assessments

• App access (where included in your arrangement)

 

3.5 Location

Sessions take place at the private gym studio near Bishop's Stortford College. Exact address provided upon booking. Free parking available. All sessions are in-studio only — no home visits.

 

4. HEALTH, SAFETY & LIABILITY

 

4.1 Health Disclosure

You must disclose any medical conditions, injuries, illnesses, or physical limitations before beginning training. You must inform us immediately if your health status changes. We reserve the right to request medical clearance from your GP before training. Training programmes will be adapted to your individual needs and capabilities.

 

4.2 Assumption of Risk

You acknowledge that physical exercise carries inherent risks. You participate in all training at your own risk. We are not liable for any injury, illness, or adverse effects resulting from training. You are responsible for listening to your body and exercising within your capabilities.

 

4.3 Insurance

Victoria Kain holds professional personal training insurance and public liability insurance. Insurance details available upon request.

 

4.4 Emergencies

In the event of injury or medical emergency during a session, emergency services will be contacted. You consent to necessary emergency medical treatment.

 

5. PRIVACY & DATA PROTECTION

 

5.1 Information We Collect

We collect and store: contact information (name, email, phone number), health and fitness information (medical history, injuries, goals), payment information (processed securely via Stripe), and progress data (measurements, weights, photos if provided).

 

5.2 How We Use Your Information

To provide training and nutrition services, to communicate with you about your programmes, to track your progress and results, and to process payments.

 

5.3 Data Protection

We comply with UK GDPR and Data Protection Act 2018. Your personal information is kept confidential and secure. We will never sell or share your information with third parties without consent. You have the right to request access to your data or request deletion.

 

5.4 Testimonials and Marketing

We will only use your testimonials, progress photos, or results with your explicit written consent. You can withdraw consent at any time. Anonymous testimonials may be used without identifying information.

 

6. GENERAL TERMS

 

6.1 Changes to Services

We reserve the right to modify, suspend, or discontinue services with reasonable notice. Price changes will be communicated at least 30 days in advance. Existing clients will be given reasonable notice of any changes to their arrangements.

 

6.2 Changes to Terms

These Terms & Conditions may be updated from time to time. Updated terms will be posted on this page with a new Last Updated date. Continued use of services after changes constitutes acceptance of new terms. Significant changes will be communicated via email.

 

6.3 Termination

We reserve the right to terminate services if you breach these Terms & Conditions, provide false information, engage in abusive or inappropriate behaviour, or fail to pay for services.

 

6.4 Disputes

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales. We encourage contacting us directly to resolve any issues before pursuing formal action.

 

6.5 Severability

If any part of these terms is found to be unenforceable, the remaining provisions remain in effect.

 

6.6 Entire Agreement

These Terms & Conditions constitute the entire agreement between you and Strength & Simplicity. No verbal agreements or promises supersede these written terms.

 

7. YOUR RIGHTS

 

7.1 Consumer Rights (UK)

Under UK consumer law: services must be provided with reasonable care and skill, services must match their description, and digital content must be of satisfactory quality.

 

7.2 Complaints

If you are unhappy with our services, contact us directly to discuss your concerns. We will work to resolve the issue promptly and fairly. If unresolved, you may contact Citizens Advice or Trading Standards.

 

8. CONTACT US

If you have questions about these Terms & Conditions, please contact:

 

Email: hello@victoriakainfitness.com Phone: 07979820835 Address: Bishop's Stortford, Hertfordshire, United Kingdom

 

By using Strength & Simplicity services, you confirm that you have read, understood, and agree to these Terms & Conditions.