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Terms & Conditions

Last Updated: January 2026

1. ABOUT THESE TERMS

These Terms & Conditions govern your use of services provided by Victoria Kain trading as Strength & Simplicity ("we," "us," "our").

By purchasing or using our services, you agree to be bound by these terms.

Services offered:

Strength & Simplicity app-based training membership
START STRONG foundation program
1:1 in-person personal training
Hybrid training (combination of in-person and online)

Business Details: Victoria Kain Fitness
Based in Bishop's Stortford, Hertfordshire, United Kingdom
Email: hello@victoriakainfitness.com

2. STRENGTH & SIMPLICITY APP/MONTHLY MEMBERSHIP

2.1 Free Trial

START STRONG includes a 14-day free trial period
No payment required during the trial period
You can cancel anytime during the trial without charge
If you do not cancel before the trial ends, you will automatically be enrolled in monthly membership at £19.99/month

2.2 Monthly Membership

Monthly membership is billed at £19.99 per month
Billing occurs on the same date each month from your initial purchase
Membership continues until you cancel
You can cancel your membership at any time through your account settings
Cancellation takes effect at the end of your current billing period
You will retain access to programs until the end of your paid period

2.3 No Refunds

All payments are non-refundable
This includes monthly subscription fees and any promotional offers
Cancelling your membership does not entitle you to a refund for the current billing period
If you experience technical issues preventing access to the service, please contact us and we will work to resolve the issue

2.4 Access to Programs

You receive access to START STRONG and STRENGTH & SIMPLICITY programs as part of your membership
Programs are delivered via the Everfit app platform
You are responsible for maintaining your own app login credentials
Access is for personal use only and may not be shared

2.5 Content and Intellectual Property

All training programs, videos, guides, and materials are our intellectual property
You may not copy, distribute, share, or reproduce any content
Content is for your personal use only

3. 1:1 IN-PERSON PERSONAL TRAINING

3.1 Booking and Payment

Single Sessions:

Single sessions are £50 per session
Payment required at time of booking
Sessions must be booked in advance

8-Session Packages:

8-session packages are £400 (£50 per session)
Payment required in full at time of purchase
Payment plans may be available by arrangement - please enquire

3.2 Package Validity and Expiry

All session packages are valid for 12 weeks from the date of purchase
Unused sessions expire after 12 weeks with no refund or extension
Exceptions may be considered for extended illness or injury at the trainer's discretion
It is your responsibility to book and attend sessions within the validity period

3.3 Cancellation and Rescheduling Policy

24-hour notice required for all cancellations or rescheduling requests
Notice must be given via phone, text, or email
Late cancellations (less than 24 hours notice) will be charged at the full session rate (£50)
No-shows (failure to attend without notice) will be charged at the full session rate (£50)
Sessions can be rescheduled within your package validity period subject to availability
Emergency cancellations will be considered on a case-by-case basis

3.4 What's Included

Single Sessions include:

60-minute coaching session
Form correction and technique guidance
General nutrition advice
Training guidance for the week ahead

8-Session Packages include:

8 x 60-minute coaching sessions
Personalised strength training programming
Custom meal plan and nutrition guidance
Weekly accountability check-ins
Progress tracking and assessments

3.5 Location

Sessions take place at our private gym studio near Bishop's Stortford College
Exact address provided upon booking
Free parking available

4. HYBRID TRAINING

4.1 Structure

Hybrid training combines in-person sessions with online programming
Frequency of in-person sessions is agreed upon booking
Online programming delivered via the Everfit app

4.2 What's Included

In-person coaching sessions (frequency as agreed)
Online programming for independent training days
Custom meal plans and nutrition guidance
Weekly accountability and check-ins via WhatsApp
Progress tracking

4.3 Payment and Cancellation

Pricing confirmed during consultation
24-hour cancellation policy applies to in-person sessions
Online programming access continues regardless of in-person session attendance
Package validity and expiry terms apply (12 weeks from purchase)

5. HEALTH, SAFETY & LIABILITY

5.1 Health Disclosure

You must disclose any medical conditions, injuries, illnesses, or physical limitations before beginning training
You must inform us immediately if your health status changes
We reserve the right to request medical clearance from your GP before training
Training programs will be adapted to your individual needs and capabilities

5.2 Assumption of Risk

You acknowledge that physical exercise carries inherent risks
You participate in all training at your own risk
We are not liable for any injury, illness, or adverse effects resulting from training
You are responsible for listening to your body and exercising within your capabilities

5.3 Insurance

Victoria Kain holds professional personal training insurance and public liability insurance
Insurance details available upon request

5.4 Emergencies

In the event of injury or medical emergency during a session, emergency services will be contacted
You consent to necessary emergency medical treatment

6. PRIVACY & DATA PROTECTION

6.1 Information We Collect

We collect and store:

Contact information (name, email, phone number)
Health and fitness information (medical history, injuries, goals)
Payment information (processed securely via Stripe)
Progress data (measurements, weights, photos if provided)

6.2 How We Use Your Information

To provide training and nutrition services
To communicate with you about your programs
To track your progress and results
To process payments

6.3 Data Protection

We comply with UK GDPR and Data Protection Act 2018
Your personal information is kept confidential and secure
We will never sell or share your information with third parties without consent
You have the right to request access to your data or request deletion

6.4 Testimonials and Marketing

We will only use your testimonials, progress photos, or results with your explicit written consent
You can withdraw consent at any time
Anonymous testimonials may be used without identifying information

7. WHATSAPP COMMUNITY

7.1 Community Guidelines

The WhatsApp community is for training questions, support, and sharing wins
Be respectful and supportive of other members
No spam, promotional content, or offensive material
We reserve the right to remove members who violate community guidelines

7.2 Privacy

What is shared in the community should remain confidential
Do not share screenshots or information from the group externally
Respect other members' privacy

8. GENERAL TERMS

8.1 Changes to Services

We reserve the right to modify, suspend, or discontinue services with reasonable notice
Price changes will be communicated at least 30 days in advance
Existing members will be grandfathered at current rates for a reasonable period

8.2 Changes to Terms

These Terms & Conditions may be updated from time to time
Updated terms will be posted on this page with a new "Last Updated" date
Continued use of services after changes constitutes acceptance of new terms
Significant changes will be communicated via email

8.3 Termination

We reserve the right to terminate services if you:

Breach these Terms & Conditions
Provide false information
Engage in abusive or inappropriate behavior
Fail to pay for services

8.4 Disputes

These terms are governed by the laws of England and Wales
Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales
We encourage contacting us directly to resolve any issues before pursuing formal action

8.5 Severability

If any part of these terms is found to be unenforceable, the remaining provisions remain in effect

8.6 Entire Agreement

These Terms & Conditions constitute the entire agreement between you and Strength & Simplicity
No verbal agreements or promises supersede these written terms

9. CONTACT US

If you have questions about these Terms & Conditions, please contact:

Email: hello@victoriakainfitness.com
Phone: 07979820835
Address: Bishop's Stortford, Hertfordshire, United Kingdom

10. YOUR RIGHTS

10.1 Consumer Rights (UK)

Under UK consumer law:

Services must be provided with reasonable care and skill
Services must match their description
Digital content must be of satisfactory quality

10.2 Complaints

If you are unhappy with our services:

Contact us directly to discuss your concerns
We will work to resolve the issue promptly and fairly
If unresolved, you may contact Citizens Advice or Trading Standards

By using Strength & Simplicity services, you confirm that you have read, understood, and agree to these Terms & Conditions.